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FAQ

How does this program work?

Once you sign up for our service and choose which box you would like as your default, you’re all set! You will get a menu e-mailed to you each week on Friday with choices for the following week’s delivery (each week has a different selection, depending on what’s in season for NC farmers).

If you do nothing, you will automatically receive your default box delivered to your desired location each week. If you would like to choose something different than your default or choose to skip that week (or manage skips for future weeks), no problem! Just log onto the site, select from our online store during the order period and manage your account. Our order period is from Friday until Sunday at 9 pm.

Is it a contract?

Your membership with The Produce Box is not a long-term contract. You can cancel at any time. All memberships are automatically renewed each year and all members are billed the annual enrollment fee on their anniversary date for the upcoming season. Please complete all cancellations before your anniversary date to avoid this billing.

If you would like to cancel your membership, simply contact our Member Solutions team at (919) 904-4722 or by e-mail at info@theproducebox.com. You coordinator will pick up your last empty box the following week. All cancellations must be made by the Sunday preceding the upcoming week’s order. A box ordered by you before Sunday at 9 pm will be delivered that week (the food for this box is ordered from our farmers at 5 am on Monday morning).

What is the upfront fee?

There is a $20 non-refundable annual membership fee charged at the time of enrollment. This fee covers administrative costs and account set-up fees. Membership is automatically renewed each year on your anniversary date and the fee is billed to your credit card. If you have a promotional coupon that discounts or defers the enrollment fee, only one promotional code may be used per new member.

Do I get to choose my box each week?

When you become a member, you sign up for an AUTOMATIC weekly delivery of fruits and vegetables and other local items to your home, place of work or other designated location. The contents of your box will change week to week depending on the time of year, the weather, and quantities available.

If you go to the site to choose a box other than the default box you agreed to when you enrolled, you will be billed at the time of order. If you don’t skip or change the box, your credit card will be billed once the deadline for changes passes each week (Sunday night by 9 pm) You’ll receive an email confirmation in both cases, along with details about your order.

What if I need to make a change to my order but have missed the deadline?

Any changes to your weekly order must be made by Sunday night at 9 pm. Once that deadline hits we are unable to make any changes to your order. Our farmers plan their harvest according to the count Sunday night, so it’s important. Thanks for understanding!

When do you deliver?

Currently, we deliver on Wednesdays ,Thursdays and Fridays each week. Your neighborhood coordinator will let you know which day you will receive your box. We reserve the right to change your delivery day at any time with seven days notice. Notice will be given via our website and email.

What about the weather? Where will my box be left?

If the temperature is expected to be above 70, please designate a shady area for your box in the comments section when you enroll. You will be asked leave a cooler out with an ice pack for our more fragile items and we will move the more fragile items from the box into your cooler and take the empty box back.

Please keep in mind that we can’t guarantee the quality of the produce if you do not leave out a cooler. And be SURE to leave ice packs in the cooler. It becomes an “oven” in the heat if you don’t. Not good for fruits and veggies!

What if I don’t get the menu e-mail each week?

If you are not receiving our emails please call or email us right away and we will do our best to help you remedy the situation. We are not responsible for spam filters or other system/internet issues that prevent your inbox from receiving any reminder or menu emails. Please contact your ISP provider to resolve these issues. You do not need to receive the menu reminder to place your order, simply visit the site and log into your account anytime between Friday at 3pm and Sunday at 9pm to place your order or skip your box.

What’s the quality of your produce like?

We guarantee the quality of all produce and products you receive. If you have a quality concern, please let your Neighborhood Coordinator know as soon as possible and we’ll either replace that item the following day or the next date of box delivery. We want to bring the farm to your table and have you enjoying those delicious fruits and veggies at your next meal!

What can I have delivered? Can I have just specialty items delivered?

You can create a box of your own anytime that includes produce and some of our delicious NC specialty items like honey, jam, cheeses, meats and more! Just select a MARKET BOX to cover your delivery fee.

What is your policy on allergies?

Right now, we don’t have a policy in place to use separate boxes for members with sensitivities. You could choose to order a box that did not contain an item that you are allergic to. However, we couldn’t guarantee that there wasn’t residue in any box since they are recycled back to us each week from members.

Are your fruits & veggies organic?

We DO have many organic choices for our members. Our organic default Box is called the "O'Naturel Box". For more details on our organic choices and our farmers, please feel free to visit our blog. Specifically, click here for blog posts entitled "Are We Certified Organic?" and "Growing Practices in NC" that will give you lots of great information!

Are you similar to a CSA (community supported agriculture) or buying from a grocery store?

Great question! We feel like we're VERY different from a CSA and a grocery store... in a good way!  We have written a few blog articles on exactly these subjects if you want to check them out by clicking here: "How a CSA compares to TPB" and "The Produce Box vs. The Produce Aisle"