FAQ's

When you create an account, you will be able to login to our store during open hours – our order period is from Friday until Sunday at 11:30 pm. Once you begin shopping in our store, you will have the opportunity to simply browse the aisles and shop, or you can choose to subscribe to a variety of curated boxes and individual products – these products will then be added to every order that you place. 

Upon placing your first order, we will apply an annual fee of $30.00. This nominal fee helps support our mission of putting local farmers and paying fair tried prices for their harvest.

Great question! We feel like we’re VERY different from a CSA and a grocery store… in a good way! Unlike a CSA, you pay as you go and get to pick what you receive (plus it’s hand delivered to your door!). And we support more than 100 local farmers throughout the year — no grocery store can say the same! We have written a few blog articles on exactly these subjects if you want to check them out by clicking here: “How a CSA compares to TPB” and “The Produce Box vs. The Produce Aisle“

There is a $30 non-refundable annual membership fee charged with your first order. This nominal fee helps support our mission of putting local farmers and paying fair tried prices for their harvest. Membership is automatically renewed each year on the Wednesday of the week of your expiration date and the fee is billed to your credit card.

Your membership with The Produce Box is not a long-term contract. You can cancel at any time. All memberships are automatically renewed each year and all members are billed the annual enrollment fee on their anniversary date for the upcoming season. Please complete all cancellations before your anniversary date to avoid this billing.

If you would like to cancel your membership, you may do so in your member account under the Manage Deliveries section, or you can contact our Member Solutions Team at info@theproducebox.com.

All cancellations must be made by the Sunday preceding the upcoming week’s order. A Box ordered by you or a subscription box not skipped before Sunday at 11:30 pm will be delivered that week.

Currently, we deliver on Tuesdays, Wednesdays & Thursdays each week. Your welcome email when you join will let you know which day you will receive your Box. We reserve the right to change your delivery day at any time with seven days notice. Notice will be given via email.

You may place an order for whatever you’d like during the ordering period. You can change your order as many times as you want throughout the weekend ordering period. If you have previously subscribed to a box or grocery item, you must manually skip your order if you don’t wish to receive it. All charges are billed to your credit card on file once the deadline for changes passes each week (Sunday night by 11:30 pm). You’ll receive an email confirmation in both cases, along with details about your order.

Any changes to your weekly order must be made by Sunday night at 11:30 pm. Once that deadline hits we are unable to make any changes to your order. Our farmers plan their harvest according to the count Sunday night, so it’s important. Thanks for understanding!

If the temperature is expected to be above 70, please designate a shady area for your box in the delivery instructions section when you enroll. Your produce is delivered in a thermal foil liner that retains the cooled temperature of your produce.

If you have ordered meat, seafood or dairy items you must leave out a cooler with ice packs.

If the weather is questionable (during our colder months or the hurricane season), we will evaluate and contact you via email with updates. Every once in a while we do have to cancel deliveries if it is too dangerous for our Neighborhood Ambassadors to be on the road.

If you are not receiving our emails please call or email us right away and we will do our best to help you remedy the situation. We are not responsible for spam filters or other system/internet issues that prevent your inbox from receiving any reminder or menu emails. Please contact your ISP provider to resolve these issues. You do not need to receive the menu reminder to place your order, simply visit the site and log into your account anytime between Friday at 2pm and Sunday at 11:30pm to place your order or skip a week.

We guarantee the quality of all produce and products you receive. If you have a quality concern, please let your Neighborhood Ambassador know as soon as possible. We’ll try to get you a replacement, or we will credit your member account for the item to use on your next order. We want to bring the farm to your table and have you enjoying those delicious fruits and veggies at your next meal!

Right now, we do not have a policy in place to use separate boxes for members with sensitivities. You could choose to order a Box that did not contain an item that you are allergic to. However, we cannot guarantee that there is not residue in any Box since they are recycled back to us each week from members.

We DO have many organic choices for our members. Our Organic Weekly Box is called the “O’Natural Box” and you can shop our store by filtering for organic produce.

For more details on our organic choices and our farmers, please feel free to visit our blog. Specifically, click here for blog posts entitled “Are We Certified Organic?” and “Growing Practices in NC” that will give you lots of great information!

Each week we offer meal bundles in addition to our produce and artisan items. Any recipes that correspond with our bundles can be found in our blog, The Greenhouse.