You did it! You've built your box from scratch, or you've customized a subscription box that's perfect for your tastes this week. Here's how to checkout on the new site:

I'm ready to checkout. How can I know that my order has been successfully submitted?

When you're ready to finalize your order, click the green "Go to Checkout" button from the sidebar checkout screen.

If you're subscribed to any products or a Produce Box, these items already appear in your cart with a green "In your order" label. Your subscriptions are already confirmed, and as long as they meet our $25 order minimum, no extra action is needed this week. Your Update/Submit Order button will remain grayed out until or unless you make any changes.

If you've added items to your cart and you're ready to checkout, just click the Update/Submit Order button to place your order.

All items in your confirmed order will show as "In your order," meaning your order is set! You should get an Order Confirmation email shortly after submitting your order.

Items in your cart that you have not finalized will show as "Not yet saved" until you click Update/Submit Order.

Once you Update/Submit your Order, all products will now show as "In your order"

Don't worry if you don't see your submitted order under "Order & Billing" just yet. Orders won't finalize and show up here until after our Sunday 9pm cutoff, around 10pm.

What if I want to make changes to my order after I've already submitted?

You can make changes to your order all weekend long up until our Sunday 9pm cut-off.

Product Deletions: If you are simply deleting a product from your order, you do not have to click Update/Submit again - this deletion is automatically saved, and your Update/Submit Order button will remain grayed out.
Adding onto your order: If you want to add additional products to your order, make sure you hit "Update/Submit Order" again on the Order Page to save these products in your order! You'll know that your "new" order is in our system when all products say "In your order," and you'll get another Order Confirmation email.

How do I tip my Neighborhood Ambassador delivery driver?

When you're in the final Order Page checkout screen, you'll see the Tip field in your order summary.

Clicking "Add" will pop up a window for you to add your desired tip amount, and now, you can choose to add a Recurring Tip that will auto-apply to all future orders (unless you disable it), including subscription boxes!

You can always edit the amount of your recurring tip, or disable it on an order, but recurring tips are a great new feature that allow you to ensure your NA gets their tip with every order, if you want to show them some love! 100% of member tips go directly to our NAs.

We're sure you may have some more questions - we're here to help! If you still have questions, reach out to info@theproducebox.com and a member from our team will get in touch with you to help make sure you're all set. Thanks so much for your support - it means the world to us and all of the local farmers and small businesses we partner with!

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